KDS Support

We want our relationship with you to last as long as your Sage 300 Accpac or SAP Business One software solution. And since we make solutions for the life of your business, that’s a long time. In other words, we’re committed to you for the long haul. It’s an old-fashioned approach for a technology company. But that’s what we think customer service should be.

Keep Your Software Running At Optimal Performance 

You have a lot to worry and think about on a daily basis. Software upkeep needn’t be one of them. Our extensive, high-quality support and service offerings make sure you always have an expert to call when you need to resolve a technical issue. Our consultants can provide you with customization help if and when you need it.

 

 

Software Maintainence

You’ll get peak performance from your software with automatic version upgrades, Knowledgebase access, online account access, and e-newsletters. It’s all part of the easy-on-the-budget Software Assurance plan, available with your ERP purchase.

All you have to do is keep your Software Assurance subscription current—a pretty easy feat, given that it costs only 18% of the suggested retail price of your software.

 

Online Support

Your KDS Knowledge PAK subscription includes access to our website for files download/upload, remote access assistance, Skype Support, our newsletter for the software updates and technical tips. In addition, Your ERP Software Assurance subscription includes access to the Knowledgebase, a comprehensive, searchable online technical resource library. Thousands of the customers search the Knowledgebase for 24/7 access to valuable software tips, tricks, and troubleshooting advice.

 

 

Telephone Support

Your KDS Knowledge PAK subscription also includes unlimited telephone assistance Mon to Fri, 8.30am to 5.30pm during working days.
All you have to do is keep your annual KPAK maintenance subscription current—nothing gets forfeited and all subscribed services are fully utilised. 

 

On-Site Support

It’s our goal to make sure that Sage 300 Accpac or SAP Business One is meeting all your needs today, and that your solution evolves with you as your needs change. That means that our team of highly-qualified consultants and service professionals will respond to any kind of support need you have with dedication, professionalism, and expertise.

Knowledge PAK On-Site Support includes:
  • System analysis and design
  • System implementation
  • Customizations and modifications
  • Report writing
  • Macro creation
  • On-site training